Frequently Asked Questions
How does World Money Move’s Currency Transfer service work?
How long does a World Money Move transfer take?
Which countries does World Money Move serve?
What are World Money Move's fees?
Which currencies can be sent and received?
How does World Money Move determine exchange rates?
Who are World Money Move’s distribution partners?
What is required to send money via World Money Move?
Can I make changes to my transaction?
How will I know when my recipient has received the money?
How do I contact World Money Move if I have questions or problems?
How much money can I send from World Money Move?
What is required to receive a payment?
Why does World Money Move require the recipient's phone number?
How will my recipient get the money I send?
Who should my recipient contact if there are problems or questions?
How long does a World Money Move transfer take?
Which countries does World Money Move serve?
What are World Money Move's fees?
Which currencies can be sent and received?
How does World Money Move determine exchange rates?
Who are World Money Move’s distribution partners?
What is required to send money via World Money Move?
Can I make changes to my transaction?
How will I know when my recipient has received the money?
How do I contact World Money Move if I have questions or problems?
How much money can I send from World Money Move?
What is required to receive a payment?
Why does World Money Move require the recipient's phone number?
How will my recipient get the money I send?
Who should my recipient contact if there are problems or questions?
How does World Money Move’s Currency Transfer service work?
Sending a money transfer via World Money Move involves these simple steps:
1. You can either initiate your money transfer by completing our online registration form or by telephoning our customer service team. All you need is the amount of money and country that you want to send the money to, along with the addresses and contact information for both you and the recipient. Please make sure the information you provide is accurate and complete - this will ensure a smooth transaction.
2. Depending on the country where you send money, we can offer you a choice of disbursement methods:
· deliver the payment to your recipient
· make money available for pick up at participating locations
· directly deposit the funds you send into your recipient's bank account
3. Once we have confirmed that we have all the details necessary, we will ask you to send us the necessary funds via online or telephone banking. As soon as we have this, you will receive an email message (or telephone call if this is the preferred option) from World Money Move, which will confirm that your money has been transferred, or is available for your recipient to pick up.
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How long does a World Money Move transfer take?
World Money Move transfers money very quickly, once we have received the money, and in some cases, can transfer funds almost immediately. Please note that UK account transfers take from 1 day up to four business days, depending on the banks involved. The chart below shows how fast your money can be sent via World Money Move:
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Which countries does World Money Move serve?
Presently, using World Money Move, you can send money to the following countries:
Argentina, Bolivia, Brazil, Chile, Dominican Republic, Ecuador, Guatemala, India, Jamaica, Mexico, Peru, Philippines, Sri Lanka, Uruguay, Vietnam.
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What are World Money Moves's fees?
World Money Move offers low fees and competitive exchange rates. The fee is added to the transaction amount and billed to the sender at the time of the transfer. Recipients are NOT charged any fee when picking up their money. When you make a transaction, the current exchange rate is locked in for payment.
We update our exchange rates daily, based upon changes in the market.
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Which currencies can be sent and received?
All transactions are paid for in pounds sterling, and disbursed in either local currency or U.S. dollars, varying by country.
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How does World Money Move determine exchange rates?
Exchange rates are based on world currency markets, which change all the time. Our exchange rates are updated daily. We are committed to matching or beating the rates of our online and high street competitors. Please contact us if you would like to know the daily rate. You will receive confirmation of the exchange rate to be used when the transfer is booked.
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Who are World Money Move’s distribution partners?
World Money Move’s distribution partners are long-established and major financial institutions in each country and oversee the payment of your money transfer. Please contact us if you require further details for a specific country.
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What is required to send money via World Money Move?
To send money electronically you need an email address and a UK bank account, with a telephone or online banking facility. Alternatively you can fund your transaction with cash via one of our high street agents.
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Can I make changes to my transaction?
World Money Move is happy to make any changes necessary for any pickup or delivery transfer: recipient's name was misspelled, delivery address is incorrect, etc. Simply send an email to customer.service@worldmoneymove.com
PLEASE NOTE: Making changes to all pick-ups and deliveries may delay the completion of your transfer by several additional days. We encourage you to verify all transaction details before you transfer money.
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How will I know when my recipient has received the money?
World Money move will send you several emails throughout your money transfer process, including information about:
· the processing status of your payment
· the Tracking Number or Pickup Code to give your recipient
· confirmation that the transaction has been completed and your recipient has received the money
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How do I contact World Money Move if I have questions or problems?
Visit our Contact page for complete information on how to contact us.
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How much money can I send from World Money Move?
Your initial transaction limit is £1,000.00 per day or £3,000.00 for a 30 day period via the website. Based on your transaction history with us, your limits may be raised in the future. Cash transfers via our agents may be subject to different limits.
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What is required to receive a payment?
Visit our 'Countries we send money to' page to find out what documentation is required.
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Why does World Money Move require the recipient's phone number?
World Money Move requires recipient phone numbers so that our distribution partners can complete your money transfer and, when necessary, follow up directly with your recipient. Your recipient's phone number will not be shared with anyone or used for any other purpose.
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How will my recipient get the money I send?
· Pick Up
World Money Move money transfers can be designated for pick up in all countries where service is provided, except Brazil (direct deposit only).
· Delivery
World Money Move offers door-to-door delivery service in the Dominican Republic, India, Jamaica, the Philippines, and Vietnam (select districts in Ho Chi Minh City only). We use local courier services to deliver cash directly to your recipient in the Dominican Republic, Jamaica, and the Philippines, and bank drafts in India.
PLEASE NOTE: every effort is made to complete each delivery as soon as possible, but we cannot deliver to P.O. boxes. Please be sure that the delivery address you provide is accurate and complete to avoid delays.
How long does home delivery take?
Delivery times vary around the world, depending on how far your recipient lives from the nearest payout banking center. The average delivery time for a World Money Move transfer is two days. Deliveries can often be made same day, but may take up to 7 business days in some markets.
· Direct Deposit
World Money Move offers direct deposit in Argentina, Brazil, Guatemala, Jamaica, India, Peru, the Philippines and Sri Lanka.
When you make a World Money Move transaction you will need to provide the recipients name and bank account details. Please note that you must take care to accurately provide this information.
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Who should my recipient contact if there are problems or questions?
World Money Move transfer recipients in need of assistance can always contact us directly using the email form or phone numbers on our Contact page. While allowances must be made for time differences around the world, customer support staff will respond to inquiries as quickly as possible.
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Sending a money transfer via World Money Move involves these simple steps:
1. You can either initiate your money transfer by completing our online registration form or by telephoning our customer service team. All you need is the amount of money and country that you want to send the money to, along with the addresses and contact information for both you and the recipient. Please make sure the information you provide is accurate and complete - this will ensure a smooth transaction.
2. Depending on the country where you send money, we can offer you a choice of disbursement methods:
· deliver the payment to your recipient
· make money available for pick up at participating locations
· directly deposit the funds you send into your recipient's bank account
3. Once we have confirmed that we have all the details necessary, we will ask you to send us the necessary funds via online or telephone banking. As soon as we have this, you will receive an email message (or telephone call if this is the preferred option) from World Money Move, which will confirm that your money has been transferred, or is available for your recipient to pick up.
back to top
How long does a World Money Move transfer take?
World Money Move transfers money very quickly, once we have received the money, and in some cases, can transfer funds almost immediately. Please note that UK account transfers take from 1 day up to four business days, depending on the banks involved. The chart below shows how fast your money can be sent via World Money Move:
| Disbursement Method | Minimum* | Average* |
|---|---|---|
| Pick Up | Within Minutes | 24 Hours |
| Delivery | one Business Day | 4 Business Days |
| Direct Deposit | next business day | 3 Business Days |
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Which countries does World Money Move serve?
Presently, using World Money Move, you can send money to the following countries:
Argentina, Bolivia, Brazil, Chile, Dominican Republic, Ecuador, Guatemala, India, Jamaica, Mexico, Peru, Philippines, Sri Lanka, Uruguay, Vietnam.
back to top
What are World Money Moves's fees?
World Money Move offers low fees and competitive exchange rates. The fee is added to the transaction amount and billed to the sender at the time of the transfer. Recipients are NOT charged any fee when picking up their money. When you make a transaction, the current exchange rate is locked in for payment.
We update our exchange rates daily, based upon changes in the market.
back to top
Which currencies can be sent and received?
All transactions are paid for in pounds sterling, and disbursed in either local currency or U.S. dollars, varying by country.
back to top
How does World Money Move determine exchange rates?
Exchange rates are based on world currency markets, which change all the time. Our exchange rates are updated daily. We are committed to matching or beating the rates of our online and high street competitors. Please contact us if you would like to know the daily rate. You will receive confirmation of the exchange rate to be used when the transfer is booked.
back to top
Who are World Money Move’s distribution partners?
World Money Move’s distribution partners are long-established and major financial institutions in each country and oversee the payment of your money transfer. Please contact us if you require further details for a specific country.
back to top
What is required to send money via World Money Move?
To send money electronically you need an email address and a UK bank account, with a telephone or online banking facility. Alternatively you can fund your transaction with cash via one of our high street agents.
back to top
Can I make changes to my transaction?
World Money Move is happy to make any changes necessary for any pickup or delivery transfer: recipient's name was misspelled, delivery address is incorrect, etc. Simply send an email to customer.service@worldmoneymove.com
PLEASE NOTE: Making changes to all pick-ups and deliveries may delay the completion of your transfer by several additional days. We encourage you to verify all transaction details before you transfer money.
back to top
How will I know when my recipient has received the money?
World Money move will send you several emails throughout your money transfer process, including information about:
· the processing status of your payment
· the Tracking Number or Pickup Code to give your recipient
· confirmation that the transaction has been completed and your recipient has received the money
back to top
How do I contact World Money Move if I have questions or problems?
Visit our Contact page for complete information on how to contact us.
back to top
How much money can I send from World Money Move?
Your initial transaction limit is £1,000.00 per day or £3,000.00 for a 30 day period via the website. Based on your transaction history with us, your limits may be raised in the future. Cash transfers via our agents may be subject to different limits.
back to top
What is required to receive a payment?
Visit our 'Countries we send money to' page to find out what documentation is required.
back to top
Why does World Money Move require the recipient's phone number?
World Money Move requires recipient phone numbers so that our distribution partners can complete your money transfer and, when necessary, follow up directly with your recipient. Your recipient's phone number will not be shared with anyone or used for any other purpose.
back to top
How will my recipient get the money I send?
· Pick Up
World Money Move money transfers can be designated for pick up in all countries where service is provided, except Brazil (direct deposit only).
· Delivery
World Money Move offers door-to-door delivery service in the Dominican Republic, India, Jamaica, the Philippines, and Vietnam (select districts in Ho Chi Minh City only). We use local courier services to deliver cash directly to your recipient in the Dominican Republic, Jamaica, and the Philippines, and bank drafts in India.
PLEASE NOTE: every effort is made to complete each delivery as soon as possible, but we cannot deliver to P.O. boxes. Please be sure that the delivery address you provide is accurate and complete to avoid delays.
How long does home delivery take?
Delivery times vary around the world, depending on how far your recipient lives from the nearest payout banking center. The average delivery time for a World Money Move transfer is two days. Deliveries can often be made same day, but may take up to 7 business days in some markets.
· Direct Deposit
World Money Move offers direct deposit in Argentina, Brazil, Guatemala, Jamaica, India, Peru, the Philippines and Sri Lanka.
When you make a World Money Move transaction you will need to provide the recipients name and bank account details. Please note that you must take care to accurately provide this information.
back to top
Who should my recipient contact if there are problems or questions?
World Money Move transfer recipients in need of assistance can always contact us directly using the email form or phone numbers on our Contact page. While allowances must be made for time differences around the world, customer support staff will respond to inquiries as quickly as possible.
back to top